Autec’s all-inclusive service includes the commissioning of an assembly line at the production site no matter where in the world. If required, we can train your staff in operation and maintenance. As an after-sales package, we also offer graduated maintenance contracts for your Autec system. Ask without obligation – and let yourself be inspired by our practice-oriented range of services.
Real-time online support
Using Augmented Support, your staff can receive real-time instructions direct from our service technicians on an AR-compatible device – such as for the purpose of installation, maintenance or troubleshooting. This reduces downtime to a minimum and saves service costs. The secure access of our service staff to your Autec system takes place via VPN – of course only under your supervision.
In addition, Teamviewer is an easy-to-use tool for encrypted communication between your staff and our customer support.
Qualification and validation of machinery and equipment
Detailed proof that a production system meets all customer requirements – for example in terms of performance, achieved product quality and reliability – is often indispensable. For example, systems that are part of a sensitive production process (pharmaceuticals, medical technology, etc.) or are subject to GLP or GMP guidelines must always be qualified.
Accompanying the project, we offer you both an inspection of your future Autec plant for suitability (on the basis of the four qualification levels DQ, IQ, OQ and PQ) and a validation of processes implemented there – naturally including GLP/GMP-compliant documentation in each case.
Retrofit: Upgrade proven production lines in a contemporary way
Sometimes the advantages of modernizing existing production facilities to extend their useful life outweigh the disadvantages. By updating both hardware and software, not only the efficiency of an older production line can be increased, but also the achieved product quality.
Retrofitting or upgrading existing equipment optimizes output and reliability. At the same time, embedding in a modern IT environment creates new possibilities in terms of software control, production data acquisition and analysis.
Such retrofit measures are also part of Autec’s holistic assembly concept: After analyzing your existing automation systems and controllers, your processes and objectives, we will be pleased to provide you with a tailor-made offer.
Strategic Partnerships for best Customer Service
Of course, you will also receive qualified support during the installation and commissioning of, as well as customer service for, your Autec system.
Depending on the customer location, this service is provided either by our own Autec Group technicians or by a local partner company certified by us. Autec customers in North and Central America, for example, receive technical support from service locations in the US states of California and Georgia as well as from Mexico.